Trappenberg in het atrium van Naturalis

FAQ's

We're happy to answer them

Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Do I need to buy a ticket in advance?

To guarantee entry, please book your tickets online with a start time to enter the museum. You can also use your Museumkaart (Museum Card) or VriendenLoterij VIP CARD when booking.

Do I have to enter exactly at my start time?

The start time is a 30-minute time block, so please arrive within half an hour of your start time. If you’re running late, please contact customer service at tickets@naturalis.mom.

Can I reschedule my tickets?

Yes, please contact us at tickets@naturalis.mom.

Can I cancel my tickets?

Unfortunately, we can't give refunds, but you can change your tickets to another date. Please contact our customer service team at tickets@naturalis.mom.

Do you use a group discounts?

No, sorry, we can’t offer any group discounts.

Can I pay with cash at the museum?

Yes, we accept cash at the ticket desk and in the shop. However, the restaurant only accepts debit or credit cards.

Rexperience
questions and answers

Do I need to book tickets?

Yes, this is the only way to guarantee entry. Book here now.

The time slots are already full on the day I want to visit the museum. Can I still get tickets?

Unfortunately not. This means the Rexperience is sold out for that day. If you still want to take a trip back in time, then please come back to the museum on another day and book your Rexperience tickets online in advance.

Can I visit the Rexperience on its own without a museum ticket?

No, the Rexperience is only available with a museum ticket.

Can I book Rexperience tickets if I already have a museum ticket?

Yes, please contact us at tickets@naturalis.mom or call +31 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

Can I visit for free with a Museumkaart?

Yes, if you have a valid Museumkaart (Museum card), you get free entry to Naturalis. Please book your tickets online in advance. A surcharge of €2 applies for the Rexperience.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor.

Is the Rexperience free with a VriendenLoterij VIP CARD?

Yes, one adult may enter for free with a VIP CARD. We are grateful to VriendenLoterij for their support in launching the Rexperience. Please book your tickets online in advance.