Trappenberg in het atrium van Naturalis

FAQ's

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for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can I pay with an American Express Credit Card?

No, but we do accept Visa, Mastercard, and bank debit cards at the ticket desk, shop, and restaurant.

Do you recycle empty PET bottles?

Yes, you can recycle these at various points around the museum, but we’re unable to return your deposit. The proceeds from deposits go to biodiversity projects, such as research, educational projects, or special purchases.

Can I visit for free with a Museumkaart?

Yes, if you have a valid Museumkaart (Museum card), you get free entry to Naturalis. Please book your tickets online in advance. A surcharge of €2 applies for the Rexperience.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor.

Can I buy a Museumkaart at Naturalis?

Yes, but only while stocks last. When booking your tickets online, select the ‘With a museum card’ category. You can then buy the card at the museum ticket desk. We cannot give any refunds for tickets you have already bought. You don’t need to show any ID to purchase this card. Click here for more information about the Museumkaart.

Is the VriendenLoterij VIP CARD valid?

Yes, one valid VIP CARD grants free entry for one adult. Please book your tickets online in advance.
If you book but then cannot come, we would hugely appreciate it if you could cancel your visit, so we can offer your tickets to another visitor. Click here for more information on and the terms & conditions of the VriendenLoterij VIP CARD.

Can I pay with a VVV gift card?

Yes, but only with the standard VVV gift card. We don’t accept other types, such as the paper voucher and the Lekker & Weg gift card. Select the ‘With a discount’ ticket category online and hand in your VVV gift card at the ticket desk in the museum. 

Rexperience
questions and answers

Is the Rexperience accessible for wheelchair users?

Yes, but only one wheelchair space is available per time slot. Companions must be able to cope with the parts of the attraction that are dark and steep. Unfortunately, the Rexperience is not accessible to mobility scooters. Please book your wheelchair spot in advance at tickets@naturalis.mom.

Can I bring my pram into the Rexperience?

Unfortunately, we cannot accommodate prams or buggies in the Rexperience.

Is the Rexperience also available in English?

No, the Rexperience is only available in Dutch, with no subtitles.

Is the Rexperience suitable for everyone from 8 years old?

The Rexperience features lights and motion effects and is not recommended for visitors who might experience physical problems as a result of this.

How much does a ticket for the Rexperience cost?

The experience costs €2 per person, on top of your museum ticket.

Can I also buy tickets for the Rexperience at the museum?

Yes, but subject to availability, so we cannot guarantee tickets will still be available.