Trappenberg in het atrium van Naturalis

FAQ's

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Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Is the Sleutelpas valid?

Yes, one valid Sleutelpas grants an annual one-time free entry for one person (from 1 January 2026). Please book your tickets online in advance. If you book but then cannot come, we would hugely appreciate if you could cancel your visit, so we can offer your tickets to another visitor. More information on and the terms & conditions of the Sleutelpas.

Is my old Naturalis voucher still valid?

Yes, if there is no expiry date on the voucher, it is still valid. Please book your tickets online in advance.

Can I bring a pram or buggy into the museum?

As lift capacity is limited, please consider leaving your pram or buggy at home.  If this isn’t possible, then you’re welcome to bring it to Naturalis. Stroller wagons, bicycle carts, and bike trailers are not allowed in the museum on weekends and during school holidays. If you want to use one to carry children, then we might allow it on quieter days in the week.  Naturalis staff may refuse these at their discretion.

Are people with a disability entitled to free entry or a discount?

No, but a companion may come for free.

Are wheelchairs available?

Yes, we have a limited number available. Please ask a staff member to borrow a wheelchair when you arrive. Unfortunately, it’s not possible to book one in advance.

Are there accessible toilets available?

Accessible toilets can be found on the ground floor and 9th floor.

Rexperience
questions and answers

Is the Rexperience accessible for wheelchair users?

Yes, but only one wheelchair space is available per time slot. Companions must be able to cope with the parts of the attraction that are dark and steep. Unfortunately, the Rexperience is not accessible to mobility scooters. Please book your wheelchair spot in advance at tickets@naturalis.mom.

Can I bring my pram into the Rexperience?

Unfortunately, we cannot accommodate prams or buggies in the Rexperience.

Is the Rexperience also available in English?

No, the Rexperience is only available in Dutch, with no subtitles.

Is the Rexperience suitable for everyone from 8 years old?

The Rexperience features lights and motion effects and is not recommended for visitors who might experience physical problems as a result of this.

How much does a ticket for the Rexperience cost?

The experience costs €2 per person, on top of your museum ticket.

Can I also buy tickets for the Rexperience at the museum?

Yes, but subject to availability, so we cannot guarantee tickets will still be available.