Trappenberg in het atrium van Naturalis

FAQ's

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Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Do I need to buy a ticket in advance?

To guarantee entry, please book your tickets online with a start time to enter the museum. You can also use your Museumkaart (Museum Card) or VriendenLoterij VIP CARD when booking.

Do I have to enter exactly at my start time?

The start time is a 30-minute time block, so please arrive within half an hour of your start time. If you’re running late, please contact customer service at tickets@naturalis.mom.

Can I reschedule my tickets?

Yes, please contact us at tickets@naturalis.mom.

Can I cancel my tickets?

Unfortunately, we can't give refunds, but you can change your tickets to another date. Please contact our customer service team at tickets@naturalis.mom.

Do you use a group discounts?

No, sorry, we can’t offer any group discounts.

Can I pay with cash at the museum?

Yes, we accept cash at the ticket desk and in the shop. However, the restaurant only accepts debit or credit cards.

Rexperience
questions and answers

Is the Rexperience accessible for wheelchair users?

Yes, but only one wheelchair space is available per time slot. Companions must be able to cope with the parts of the attraction that are dark and steep. Unfortunately, the Rexperience is not accessible to mobility scooters. Please book your wheelchair spot in advance at tickets@naturalis.mom.

Can I bring my pram into the Rexperience?

Unfortunately, we cannot accommodate prams or buggies in the Rexperience.

Is the Rexperience also available in English?

No, the Rexperience is only available in Dutch, with no subtitles.

Is the Rexperience suitable for everyone from 8 years old?

The Rexperience features lights and motion effects and is not recommended for visitors who might experience physical problems as a result of this.

How much does a ticket for the Rexperience cost?

The experience costs €2 per person, on top of your museum ticket.

Can I also buy tickets for the Rexperience at the museum?

Yes, but subject to availability, so we cannot guarantee tickets will still be available.