Trappenberg in het atrium van Naturalis

FAQ's

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for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can I bring my pet?

Sorry, only guide dogs are allowed.

Is there a space where I can use a breast pump?

Yes, please ask a staff member for more information.

Are there any other museums nearby that I can easily visit?

Yes, other museums in Leiden are within easy reach on foot or by bike.

Can I smoke at Naturalis?

Naturalis is a family museum,  so smoking is not allowed anywhere in the museum. This also applies to e-cigarettes. There are outdoor undercover smoking areas away from the entrance. Simply show your ticket to re-enter the museum afterwards.

I’m a teacher and want to scope out the museum first. Can I do this?

Yes, up to two people from your school or institution can do this. Please contact reserveringen@naturalis.mom from your school or institution email address.

I work at an after-school care facility. Can I visit Naturalis with a group of children?

Yes, we recommend making a reservation for this. Please contact reserveringen@naturalis.mom for more information.

Rexperience
questions and answers

Is the Rexperience accessible for wheelchair users?

Yes, but only one wheelchair space is available per time slot. Companions must be able to cope with the parts of the attraction that are dark and steep. Unfortunately, the Rexperience is not accessible to mobility scooters. Please book your wheelchair spot in advance at tickets@naturalis.mom.

Can I bring my pram into the Rexperience?

Unfortunately, we cannot accommodate prams or buggies in the Rexperience.

Is the Rexperience also available in English?

No, the Rexperience is only available in Dutch, with no subtitles.

Is the Rexperience suitable for everyone from 8 years old?

The Rexperience features lights and motion effects and is not recommended for visitors who might experience physical problems as a result of this.

How much does a ticket for the Rexperience cost?

The experience costs €2 per person, on top of your museum ticket.

Can I also buy tickets for the Rexperience at the museum?

Yes, but subject to availability, so we cannot guarantee tickets will still be available.