Trappenberg in het atrium van Naturalis

FAQ's

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Everything sorted out
for a well prepared visit

All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can I bring my pet?

Sorry, only guide dogs are allowed.

Is there a space where I can use a breast pump?

Yes, please ask a staff member for more information.

Are there any other museums nearby that I can easily visit?

Yes, other museums in Leiden are within easy reach on foot or by bike.

Can I smoke at Naturalis?

Naturalis is a family museum,  so smoking is not allowed anywhere in the museum. This also applies to e-cigarettes. There are outdoor undercover smoking areas away from the entrance. Simply show your ticket to re-enter the museum afterwards.

I’m a teacher and want to scope out the museum first. Can I do this?

Yes, up to two people from your school or institution can do this. Please contact reserveringen@naturalis.mom from your school or institution email address.

I work at an after-school care facility. Can I visit Naturalis with a group of children?

Yes, we recommend making a reservation for this. Please contact reserveringen@naturalis.mom for more information.

Rexperience
questions and answers

Is the Rexperience free with a Museumkaart?

No, the surcharge of €2 per person still applies.

Can I rearrange my Rexperience ticket?

Yes, please contact us at tickets@naturalis.mom or call +41 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

What if Rexperience is unexpectedly closed?

If the Rexperience has to close during your visit, we will try to rearrange your visit for later in the day. If not, you will receive a refund for your Rexperience ticket.