Trappenberg in het atrium van Naturalis

FAQ's

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All your questions answered about your museum visit and the Rexperience.


 

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Museum visit
questions and answers

Can children enter the museum alone?

Children up to 12 years old must be accompanied by an adult (18+).

Rexperience
questions and answers

Is the Rexperience free with a Museumkaart?

No, the surcharge of €2 per person still applies.

Can I rearrange my Rexperience ticket?

Yes, please contact us at tickets@naturalis.mom or call +41 (0)71 - 7519 600. Our customer service is open from 09:00 to 12:00 and from 13:00 to 16:00 on weekdays, and from 10:00 to 12:00 and from 13:00 to 16:00 on weekends.

What if Rexperience is unexpectedly closed?

If the Rexperience has to close during your visit, we will try to rearrange your visit for later in the day. If not, you will receive a refund for your Rexperience ticket.